FAQs

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How old do you have to be to watch an MA15+ rated film?

If you look close to 15 years old our staff will ask for photo identification to check that you are old enough to view an MA 15+ film. As the Classification Board states MA15+ films are not suitable for people aged under 15 years. A person aged under 15 cannot be admitted to an MA 15+ film unless accompanied by his or her parent or an adult guardian. The requirements are not met if the parent or adult guardian buys a ticket, but does not accompany the child in the cinema for the duration of the film.  Please note an older sister or brother does not count as a parent or adult guardian.

Who qualifies as an ‘adult guardian’ for persons under 15 years of age?

The guardian must be an adult exercising ‘parental control’ over the person under 15 years of age. The guardian must be 18 years or older. An older sibling or friend would not generally satisfy this requirement, whereas a grandparent, aunt or uncle may.

Where can I find more information of film classifications?

For more information please visit the Australia Classification website at  http://www.classification.gov.au/

How can I buy tickets online?

Tickets can be purchased online by clicking on the session time of the film you wish to view. This will direct you to our online system. Please check that all details are correct before proceeding with your online booking.

I have purchased Digital Gift Cards/Vouchers through the Gift Shop, when should I expect my goods to arrive?

Gift Cards, E-vouchers and other digital products are generally delivered to the designated email address within a few minutes of the order, however during peak times this may take a little longer. We ask you to check your junk or spam folder and allow up to 3 hours before contacting our cinema should your digital purchase not arrive.

I want to purchase Physical Gift Cards/Vouchers, can this be done through the Gift Shop?

Physical orders can only be purchased over the counter at your local Ace Cinema.

For bulk purchases of 30 or more, please contact our group booking coordinator on groups@acecinemas.com.au for more information.

Do you have special screenings for Parents and Babies?

Yes, every Wednesday morning (excluding school holidays) we have our Bubs screening. To check what film is showing, please click on the Bubs Club tab on our website or click HERE.

Do you have special events for seniors?

Yes, Ace holds a Seniors Morning Tea on the last Thursday of every month (excluding school holidays). Seniors’ Morning Teas includes tea, coffee, cake and a raffle before a choice of film. For more details or to be put on the mail list please contact your local Ace cinema.

What is Ace Cine Gold Lounge?

Our private lounges offer unobstructed views from the best seat in the house. You can enjoy your favourite drink from our fully-licensed bar and a meal from our extensive Lounge Menu, all served to you by your in-cinema waiter. 

Gold Lounge patrons must be 18 years or older, or accompanied by a parent, legal guardian or responsible adult to gain admittance. Patrons under the age of 18 who are not accompanied by a parent, legal guardian or responsible adult will not be admitted to the Gold Lounge and tickets will not be refunded.

What is the definition of a Responsible Adult for Gold Lounge admittance?

The Liquor Control Act defines a responsible adult as:

“a person shall be taken to be a responsible adult if that person was an adult who is a parent, stepparent, spouse, de facto partner, or legal guardian of the juvenile, or other person in loco-parentis to the juvenile”.

The following WILL be accepted as a responsible adult “loco-parentis”:

·        Grandparent

·        Aunt/Uncle

·        Godparent

·        Siblings aged 21 years or older

·        Cousins aged 21 years or older

·        Parent of a friend (parent who has accepted care for another parent’s child)

The following WILL NOT be accepted as a responsible adult “loco-parentis”:

·        A partner of a minor (e.g., a 19-year-old accompanying a 17-year-old)

·        A friend (regardless of age)

·        A sibling or cousin under 21-years

How can I make a group booking at my local Ace cinema?

Please email our group booking coordinator on groups@acecinemas.com.au

Group Bookings are available for a minimum of 20 people in our general seating areas or 10 people in our Gold Lounge.

How can I enquire about holding a corporate event at Ace cinemas?

Simple, just contact our group booking coordinator on groups@acecinemas.com.au and they will happily provide you with all the information you need.

How can I get a movie poster or merchandise I have seen at my local Ace cinema?

Any movie posters or merchandise that we display in our cinemas are the property of the distributors of the film. Unfortunately for this reason we are unable to resell or give these away after use. We suggest you contact the distributor directly if you wish to make further enquiries.